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  • Can I find tutorials or resources for cross stitch?
    Yes! Our website features a blog section with tutorials, tips, and resources to help you enhance your cross stitch skills. Be sure to check it out for inspiration and guidance! YouTube is also an excellent resource to find basic tutorials to help you stitching.
  • How do I download a digital pattern?
    Once you complete your purchase, you will receive a confirmation email with a link to download your digital pattern. Simply click the link, and your pattern will be available for immediate download. Downloads are available for 30 days.
  • Do you offer international shipping?
    Yes! We ship to various countries around the world. Shipping rates and delivery times may vary depending on your location. Please check our shipping policy for more details.
  • How can I contact customer support?
    If you have any questions or need assistance, please feel free to reach out to our customer support team via the contact form on our website or email us directly at info@popstitch.com.au. We’re here to help!
  • What's included in your cross stitch kits?
    All our kits include everything you need to create your thread art. Kits contain: - Pre cut quality threads that are on numbered bobbins -Easy to follow cross stitch pattern - Beginner instructions -2 embroidery needles -25cm x 25cm pre cut 14 count Aida cloth -6 inch bamboo hoop -A cotton storage pouch
  • Are your patterns suitable for beginners?
    Absolutely! We offer a selection of patterns specifically designed for beginners, complete with clear instructions and easy-to-follow guides. All of our kits also include everything you need to get started
  • Do your kits come with a downloadable pattern?
    No they don't. But if you would like your pattern in PDF format, please contact us after purchase and we will email it to you!
  • What happens if I run out of thread?
    Each kits comes with more than enough thread to finish your project, but if you do run out due to any mistakes made please contact us and let us know which bobbin numbers you require and we will send it to you free of charge.
  • What is your return policy?
    Please note that all sales are final. We do not offer refunds or exchanges on any purchases, including digital downloads. If you have any issues with your order, please contact us, and we will do our best to assist you.
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